The CVS Colleague Zone is a specialized platform designed to facilitate interaction and provide support to CVS Health colleagues, playing an integral role in consolidating pharmacy and health information. It has been proven to be significantly effective and user-friendly, albeit moving data is currently in process to enhance its overall functionality.

Contacting Support for Assistance

In cases of login issues or inaccuracies in credentials, contacting the support service is crucial to resolving such matters promptly. Sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or calling the CVS IT Service Center at 855-280-4872 are recommended steps for quick resolution.

  • Call CVS IT Service Center at 855-280-4872 or Aetna IT Service Center at 888-905-9500.
  • Provide the necessary details of the issue being faced.
  • Follow the instructions given by the support representative carefully.

Use of Multi-Factor Authentication (MFA)

Implementing Multi-Factor Authentication is critical in safeguarding sensitive information available on the platform. Those who have already registered for MFA can use the Self-Service Portal to update contact details, adding an extra layer of security.

  • Register for Multi-Factor Authentication if not already done.
  • Use the Self-Service Portal to update contact information securely.
  • Ensure regular updates to contact details to avoid any inconvenience.

It’s important to note that the CVS Colleague Zone is undergoing improvements, and users are advised to be patient during this period. Having accurate credentials is crucial for successful login, and any discrepancies should be addressed immediately by contacting the support services available.

While the process of moving data may cause some delays, the upgraded ColleagueZone is expected to offer superior performance and enhanced user experience to all CVS colleagues.